Job Description

The PMO Manager is responsible for establishing, leading, and continuously improving a high-performing Programme Management Office (PMO) function to support the successful delivery of programmes and projects across North’s Public Service sector.

This role ensures strong governance, consistent delivery standards, effective reporting, and alignment to organisational strategy. The PMO Manager provides oversight of the project portfolio, enabling delivery within time, cost, and quality constraints, while maximising value for money and ensuring compliance with public sector requirements.

Key Responsibilities:

PMO Leadership & Governance

Lead and manage the PMO function, including development of the PMO team ensuring effective governance frameworks are in place across all programmes and projects
Develop and implement consistent project management standards, methodologies, tools, and templates
Ensure compliance with internal governance, audit requirements, and public sector regulations
Act as the escalation point for PMO related issues beyond project level escalation
Provide assurance to senior leadership on programme health, risks, and performance

Programme & Project Oversight

Oversee the portfolio of programmes and projects, ensuring alignment with strategic priorities and service outcomes
Monitor delivery progress against scope, time, cost, quality, and benefits realisation
Maintain visibility of project status, ensuring accurate and consistent reporting across all initiatives
Facilitate governance forums, supporting effective decision-making
Support Programme and Project Managers to ensure best practice delivery and issue resolution
Ensure effective integration of project outputs into business-as-usual operations

Risk, Issue & Dependency Management

Implement robust risk and issue management processes
Identify, monitor, and manage portfolio-level risks, threats, and opportunities
Ensure escalation routes are clear and effective
Maintain oversight of interdependencies across programmes to manage delivery risk

Performance, Reporting & Assurance

Develop and maintain clear, insightful reporting for senior stakeholders, including dashboards and KPIs
Track and report on programme performance, benefits realisation, and resource utilisation
Ensure the quality and accuracy of project reporting through structured quality assurance processes
Provide insights to support strategic decision-making at SLT/ELT level

Resource & Financial Management

Support resource planning and capacity management across programmes
Provide oversight of programme budgets, forecasting, and financial controls
Monitor project financial performance (including cost, revenue, and margin where applicable)
Ensure value for money and alignment with public sector funding expectations
Collaborate with commercial, sales, or pipeline teams to align delivery capacity with demand

Stakeholder Engagement

Build strong relationships with internal stakeholders, senior leaders, and delivery teams
Act as a trusted advisor on project and programme delivery best practice
Engage with external partners, suppliers, and public sector bodies where required
Ensure clear communication of plans, risks, issues, and resource requirements across stakeholders

Continuous Improvement

Identify opportunities to improve PMO processes, tools, automation, and ways of working
Drive a culture of continuous improvement, learning, and delivery excellence
Support organisational maturity in portfolio, programme, and project management
Develop PMO team capability and support wider organisational learning
Identify skill gaps and support upskilling across delivery teams

Team Management

Lead, motivate & develop the PMO team

Skills and Experience:

Proven experience leading or managing a PMO function (ideally for public sector customers)
Strong knowledge of project and programme management methodologies (e.g. APM or equivalent)
Experience of governance, reporting, risk management, and portfolio oversight
Strong stakeholder management skills with the ability to influence at senior levels
Excellent analytical and reporting skills, with high attention to detail
Team Leader/Management experience

Desirable

Experience working within public services (local government, NHS, central government, or regulated environments)
Understanding of public sector funding, procurement, and compliance requirements
Experience supporting transformation or service redesign programmes
Relevant professional qualifications and/or membership (e.g. APM, or equivalent)

Benefits

We offer a competitive remuneration package reflective of the candidate’s skills and experience, along with a range of benefits typical for roles within the IT sector , including:

Generous holiday entitlement
Contributory pension scheme
Healthcare and wellbeing programmes
Professional development and training opportunities
Flexible working arrangements subject to business needs
Employee assistance programmes

How to Apply

If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form .

We can only accept candidates who have the Right To Work in the UK

For further detail on the company and what it is like to work for North then please visit our website North.tech.

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